This system enables customers or users to independently perform transactions, check-ins, ordering, registration, payments, or information retrieval - reducing manpower dependency and improving operational efficiency.
2. System Architecture A. Hardware Layer Embedded Box PC An industrial, compact computing unit designed for 24/7 operation.
Key Features: Fanless design (dust-resistant, low maintenance) Industrial-grade CPU (Intel / AMD / ARM) Wide voltage input (9-36V DC typical) Extended temperature support Multiple I/O ports (USB, COM, LAN, HDMI/DP) Functions: Runs the self-service application Controls peripherals Manages network communication Handles local processing and caching
B. Touch Monitor Interactive display for user input and interface presentation.
Types: Capacitive touch (PCAP) - high sensitivity, multi-touch Resistive touch - glove-friendly (industrial use) Open-frame / Panel-mount / VESA mount
Features: Multi-touch support Anti-glare glass Waterproof front (IP65 optional) Tempered glass for durability
C. Optional Peripherals
Depending on the application: QR/Barcode Scanner RFID/NFC Reader Receipt Printer Thermal Label Printer Payment Terminal (EMV, contactless) Camera (Face recognition, security) Microphone & Speaker Card Dispenser / Ticket Dispenser
3. Software Architecture
A. Application Layer The self-service software typically includes: User Interface (Touch-optimized UI/UX) Workflow Engine (Step-by-step process) Payment Integration Device Integration Layer API Integration with backend systems
B. Backend Integration Connected to: ERP systems POS systems CRM systems Hospital Management Systems Inventory systems Cloud dashboards Payment gateways Communication via: REST APIs WebSocket MQTT Local SDK integration
C. OS Options Windows IoT Enterprise Linux (Ubuntu, Debian) Android (for lightweight deployments)
4. Key Application Use Cases
Retail Self-checkout kiosks Product lookup Membership registration F&B Self-ordering kiosk Table ordering system Queue management Healthcare Patient registration Appointment check-in Payment kiosk Hospitality Hotel self check-in/out Visitor management Digital concierge Industrial Machine control interface (HMI) Access control terminal Production data entry terminal 5. Benefits of Embedded Box PC + Touch Monitor Architecture
Reliability Industrial-grade components Designed for 24/7 operation Modular Design
Replace monitor or PC independently Easy maintenance Scalability
Add peripherals easily Upgrade software without hardware change Cost Efficiency
Lower manpower requirement Reduced queue time Increased transaction throughput Customizability
